Overview
Each Wickery.site candle is made to order. We do not accept returns or issue refunds for a change of mind, an incorrect scent selected at checkout, or general dissatisfaction with a scent. We do, however, stand behind orders that arrive damaged, defective, incorrect, incomplete, or are confirmed lost in transit.
Damaged, Defective, Incorrect, or Incomplete Orders
Email info@wickery.site within 14 days of delivery. Include your order number, a description of the problem, and clear photographs of the item and shipping package when applicable. After we verify the issue, we will provide a replacement at no charge or issue a refund to the original payment method.
Covered problems include a candle or jar damaged during delivery, a manufacturing defect, a materially misprinted label, the wrong product or scent, or an item missing from the order.
Packages Lost in Transit
If tracking has not updated for seven business days or a package is marked delivered but cannot be located, email us with your order number. We will review the tracking information and work with the fulfillment partner or carrier. If the shipment is confirmed lost, we will replace or refund the affected item.
What Is Not Covered
- Change of mind, an incorrect scent selected by the customer, or general dissatisfaction with a scent
- Normal minor variation in wax appearance, color, label placement, or scent character
- Damage caused after delivery by improper storage, handling, or candle use
- Packages sent to an address entered incorrectly by the customer, unless the address is corrected before production begins
Do not mail an item to the Wickery business address. We do not process physical returns there, and an unapproved return shipment will not be refunded.
Order Cancellations
Production can begin soon after checkout. Email us immediately if you need to cancel or correct an order. We can cancel or change it only if production has not started. If we successfully cancel a paid order, the payment will be refunded to the original payment method.
Refund Timing
Approved refunds are issued to the original payment method. They usually appear within 5–10 business days after processing, depending on the bank or card issuer. Approved replacements follow the normal processing and shipping timeline described in our Shipping Policy.
Contact
Email: info@wickery.site
Phone: (719) 645-6306