This policy explains where Wickery.site ships, what shipping costs, and what to expect after placing an order.
Where We Ship
Wickery currently ships to valid addresses within the United States. We do not currently offer international shipping.
Made-to-Order Processing
Every candle is made to order by a third-party production and fulfillment partner. Most orders require 2–7 business days for production before shipment. Business days do not include weekends or US holidays. During unusually busy periods, production may take longer; if a material delay affects your order, Wickery will contact you using the email supplied at checkout.
Where Orders Ship From
Wickery orders are produced and shipped from fulfillment facilities in the United States. Depending on the candle selected, fulfillment occurs in Massachusetts or Chatsworth, California. Product components may be globally sourced.
Shipping Rates
Standard shipping is free on every Wickery order delivered within the United States. Shipping is included in the displayed product price, so no additional shipping charge is added at checkout.
Delivery Estimates
After production, standard US delivery generally takes 2–7 business days. Production and delivery estimates are not guarantees. Weather, carrier disruptions, holidays, and destination conditions may cause delays outside Wickery’s direct control.
Tracking
When tracking becomes available, it is sent to the email address used at checkout. Tracking may take up to 48 hours to begin showing movement after a shipping label is created.
Address Changes
Review the shipping address carefully before paying. If an address needs correction, email us immediately. We can change it only if production or fulfillment has not progressed beyond the point where an address update is possible.
Damage, Missing Items, and Lost Packages
If an order arrives damaged, contains the wrong item, or is incomplete, contact us within 14 days of delivery with the order number and photographs. If tracking has not updated for seven business days or a package is marked delivered but cannot be located, contact us so we can investigate. Confirmed shipping damage and lost packages are eligible for replacement or refund under our Refund and Returns Policy.
Contact
Email: info@wickery.site
Phone: (719) 645-6306